Refund policy

VINS WINE LLC — Return Policy

Last Updated: March 1, 2026

At VINS Wine LLC (“VINS,” “we,” “our,” or “us”), we take great care in selecting, storing, and shipping our wines. If you are not satisfied with your purchase, or if we made an error with your order, please contact us promptly at hello@vinswine.co. Each request is reviewed individually and resolved as fairly and efficiently as possible.

Because wine is a perishable product and can be affected by storage and transit conditions beyond our control, returns and refunds are limited as described below.

1. Scope and Important Definitions

Delivery / Delivered: For purposes of this Return Policy, “Delivered” means delivery to the U.S. delivery address specified on the order (including, if applicable, a third-party freight forwarder or forwarding service address).

Private Cellar / Forwarding: Certain customers may use a third-party freight forwarder or purchasing/forwarding agent to send wine from the United States to South Korea. Unless expressly stated otherwise in writing, VINS ships only to a U.S. address designated by the customer. Any handling, customs clearance, international transit, and delivery after delivery to the U.S. address are performed by third parties and are outside VINS’s control.

2. Return Window

VINS generally cannot accept returns after 30 days from the Delivered date, except in cases of a VINS error. After 30 days, we cannot verify storage conditions or recover credit from suppliers.

In some cases, VINS may request that questionable bottles—opened or unopened—be returned for evaluation and potential submission to the supplier. Any return is subject to VINS’s inspection and approval in its reasonable discretion.

3. Restocking Fee

A 10% restocking fee may apply to certain approved returns. This fee helps cover costs such as:

  • Product inspection
  • Repackaging
  • Inventory management
  • Market-value adjustments (fine wine pricing is volatile)

By completing your purchase on our Website, you agree to the restocking fee terms above where applicable.

4. Valid Reasons for Return (Subject to Inspection and Verification)

A return, replacement, or refund may be approved if VINS determines that one of the following occurred:

  1. Shipping error (e.g., carrier damage during VINS-controlled U.S. shipment). We may file a claim with the carrier.
  2. Wrong item sent (e.g., incorrect product or vintage).
  3. Bottle condition upon arrival was inconsistent with VINS inspection standards at time of shipment.
  4. Leaking, spoiled, or “cooked” wine where the shipment followed VINS’s Shipping Policy (including any temperature-hold recommendations).

If you override our recommended shipping policy (for example, requesting shipment during unsafe temperatures), wine condition is not guaranteed.

5. Reporting Requirements (Critical)

To be eligible for a return, replacement, or shipping claim support:

  • Photos of any damage, leakage, or suspected shipping-related issues must be emailed to hello@vinswine.co within 24 hours of delivery (Delivered date as defined above).
  • Please include order number, photos of the shipping box/packaging, bottle labels, and a brief description of the issue.

Failure to report within this timeframe may limit or eliminate available remedies.

6. Private Cellar / International Forwarding Disclaimer

If you use a third-party freight forwarder or forwarding service (including for shipment to South Korea), VINS’s responsibility generally ends upon delivery to your designated U.S. address.

Accordingly, issues arising after that point—such as international transit damage, customs delays, temperature exposure, seizures/holds, failed delivery attempts, or additional third-party fees—are typically not eligible for return, refund, or replacement through VINS. We may, at our discretion, provide documentation reasonably necessary to support claims you pursue with the forwarding service or carrier.

7. Invalid Reasons for Return

The following do not qualify for a return or refund:

  • You changed your mind or no longer want the wine.
  • You do not like the taste of the wine.
  • The wine is corked or otherwise flawed (a winery-level production issue, not a VINS storage or handling error).
  • You received the bottle as a gift and want to exchange it.
  • You purchased more wine than needed and want to return excess bottles.
  • The wine was damaged after leaving VINS’s possession, including due to:
    • Exposure to adverse weather (hot/cold)
    • Shipment where you overrode our Shipping Policy
    • International shipping / forwarding issues
    • Damage due to failed delivery attempts not caused by the shipper under VINS-controlled shipment
    • Improper storage or mishandling after delivery

8. Contact

For return-related inquiries, please contact:
VINS WINE LLC
Email: hello@vinswine.co