Terms of service

VINS WINE LLC — Terms of Service

Last Updated: March 1, 2026

OVERVIEW

This website is operated by VINS WINE LLC (“VINS,” “we,” “us,” or “our”). Throughout the site, the terms “you” and “your” refer to the user, customer, browser, or visitor.

VINS provides this website, www.vinswine.co (the “Website”), including all information, tools, and services available from this site to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here (collectively, these “Terms of Service” or “Terms”).

By accessing the Website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms, including any additional terms and policies referenced herein or available by hyperlink (including, without limitation, our Privacy Policy, Refund/Return Policy, and Shipping Policy), each of which is incorporated by reference. These Terms apply to all users of the Website, including browsers, customers, merchants, and content contributors.

If you do not agree to all the Terms, you may not access the Website or use any Services.

Any new features or tools added to the current store will also be subject to these Terms. We reserve the right to update, change, or replace any part of these Terms by posting updates on the Website. Your continued use of the Website following any changes constitutes acceptance of those changes.

Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS (AGE, LEGAL COMPLIANCE)

By agreeing to these Terms, you represent and warrant that:

1. You are at least 21 years of age; and
2. You are legally permitted to purchase, possess, and receive alcoholic beverages in your jurisdiction.

You may not use our products or Services for any illegal or unauthorized purpose, nor may you violate any applicable laws (including alcohol control, shipping, customs, import/export, tax, and intellectual property laws).

We may use reasonable measures to verify age and identity (including carrier “Adult Signature Required” and ID verification where required). Any breach of these Terms may result in cancellation of orders and/or termination of your right to use the Service.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone, at any time, for any reason, to the fullest extent permitted by law.

You understand that your content (excluding payment card information) may be transferred unencrypted and may involve transmissions over various networks and changes to conform and adapt to technical requirements. Payment card information is encrypted during transfer over networks via PCI-compliant payment processing.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service, without our express written consent.

Section headings are for convenience only and do not limit or affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

Information on this Website is provided for general informational purposes only. We are not responsible if information made available on this site is inaccurate, incomplete, or not current.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information. You agree it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right, at any time, to modify or discontinue the Service (or any part thereof) without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance.

SECTION 5 – PRODUCTS, SERVICES, AND PRIVATE CELLAR PROGRAM

5.1 Product Availability

Certain products or services may be available exclusively online through the Website. These products may have limited quantities and are subject to return or exchange only in accordance with our Refund/Return Policy.

We reserve the right, but are not obligated, to:

• Limit sales to any person, geographic region, or jurisdiction;
• Limit quantities;
• Change product descriptions or pricing at any time; and
• Discontinue any product at any time.

Any offer for a product or Service is void where prohibited by law, including where alcohol shipment is restricted.

5.2 Private Cellar (Korea) – Program Description

VINS may offer a “Private Cellar” experience for select members/customers. The Private Cellar experience is designed for customers who wish to:

• Purchase wines through VINS in the United States; and
• Use a U.S.-based forwarding / purchase-agency service (a “Forwarder”) to arrange export/import into Korea (or other destinations), including potential advancement of duties, taxes, and international logistics.

Important: Unless we explicitly agree otherwise in writing, VINS does not provide international alcohol shipping as the exporter, carrier, or importer of record. VINS fulfills orders to a U.S. address designated by you (including a Forwarder’s U.S. receiving address), and you independently engage the Forwarder for the international leg.

5.3 Forwarders; Third-Party Services; Importer Responsibility

If you use a Forwarder:

• The Forwarder is an independent third-party service provider and is not controlled by VINS.
• Any duties, taxes, customs clearance, brokerage, and import requirements are determined by the destination country and the Forwarder’s processes.
• You are responsible for confirming you may legally import/receive alcohol in your jurisdiction and for complying with all applicable import rules.

Any assistance VINS provides (e.g., sharing documents requested by a Forwarder, coordinating pickup windows, or packaging preferences) is provided as a convenience and does not make VINS the exporter, carrier, customs broker, or importer of record.

5.4 “All-in / Landed Price” Display (If Offered)

In certain Private Cellar listings, VINS may present an “all-in” or “landed” price concept for customer convenience (e.g., wine + estimated/anticipated logistics, duties, or taxes handled through a Forwarder program).

If offered, you acknowledge:

• Landed/all-in amounts may be estimates and can vary based on destination rules, exchange rates, classification, assessments, and carrier/Forwarder charges.
• Any “taxes paid” or “prepaid” language refers to arrangements with a Forwarder and does not change legal requirements for accurate declarations, documentation, or valuation.

SECTION 6 – VINS CELLAR CREDIT (PRE-FUND / STORE CREDIT)

6.1 What It Is

VINS may offer “VINS Cellar Credit” or similar pre-funded credit options that can be applied toward future purchases on our Website.

6.2 Expiration / Fees (Gift Certificate Compliance)

To the extent VINS Cellar Credit is sold for money and functions as a gift certificate/store credit, it will not expire and will not be subject to dormancy fees, except to the extent permitted by applicable law.

Membership access/benefits are separate: Any Private Cellar membership term (e.g., 12 months) may end even if your remaining paid credit balance remains available for purchases.

6.3 Cash Redemption for Small Balances (Where Required)

Where required by applicable California law, small remaining balances may be redeemable in cash, subject to statutory thresholds and conditions. (California’s threshold changes to $15 on an operative date in 2026.)

6.4 Non-Transferability; Fraud; Chargebacks

VINS Cellar Credit codes are non-transferable unless we approve otherwise. We may void or suspend credit if we reasonably suspect fraud, unauthorized use, or chargeback activity, to the extent permitted by law.

SECTION 7 – SOURCING / CONCIERGE SERVICES (IF APPLICABLE)

7.1 Service Nature (Information & Facilitation)

If you request sourcing help (e.g., secondary market research, auction availability checks, locating bottles), you acknowledge:

• Concierge support is a service involving research, coordination, and facilitation.
• VINS does not guarantee availability, condition, timing, or pricing until an order is confirmed.

7.2 Service Fees (If Any)

If VINS charges a separate service fee, it is for service work (research/coordination/handling) and is not a promise or method to alter customs valuation. Any customs documentation should reflect the actual transaction terms applicable to the wine purchase and applicable rules.

SECTION 8 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, household, or order, including orders placed under the same customer account, charged to the same payment method, or using the same billing/shipping address.

If we cancel an order, we may attempt to notify you using the email, billing address, or phone number provided.

You agree to provide current, complete, and accurate account and purchase information and to promptly update your account details as needed.

SECTION 9 – SHIPPING, RISK OF LOSS, DELIVERY (INCORPORATION)

Shipping, storage, weather holds, carrier signature requirements, and restrictions are governed by our Shipping Policy, which is incorporated into these Terms by reference.

To the extent permitted by law, risk of loss passes to you upon delivery to the carrier and/or delivery confirmation at the destination address used for fulfillment. For orders delivered to a Forwarder’s U.S. address, delivery to that address constitutes fulfillment by VINS.

Regulatory note: We ship only where lawful and may cancel orders or restrict shipment destinations if required for compliance (including where additional licensing/permissions may apply).

SECTION 10 – RETURNS / REFUNDS (INCORPORATION)

All returns, refunds, replacements, and restocking fees (if any) are governed by our Refund/Return Policy, which is incorporated into these Terms by reference.

SECTION 11 – OPTIONAL TOOLS

We may provide access to third-party tools over which we have no control or input. You acknowledge and agree that such tools are provided “as is” and “as available” without warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability arising from or relating to your use of optional third-party tools.

SECTION 12 – THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to websites not affiliated with VINS. We are not responsible for examining or evaluating their content or accuracy and do not warrant or assume any liability for any third-party materials or websites, or any products or services of third parties.

SECTION 13 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If, at our request, you send certain submissions, or without our request you send creative ideas, suggestions, proposals, plans, or other materials (collectively, “Comments”), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Comments you submit.

We are under no obligation to maintain Comments in confidence, pay compensation, or respond.

You agree that your Comments will not violate any rights of any third party and will not contain unlawful, abusive, or obscene material or any malware. You are solely responsible for any Comments you make and their accuracy.

SECTION 14 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, incorporated by reference.

SECTION 15 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our site or in the Service may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update or clarify information except as required by law.

SECTION 16 – PROHIBITED USES

You are prohibited from using the Website or its content for any unlawful purpose, to violate laws or regulations, to infringe IP rights, to harass or abuse others, to submit false information, to transmit malware, to scrape, or to interfere with security features. We reserve the right to terminate your use for violating prohibited uses.

SECTION 17 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of the Service will be uninterrupted, timely, secure, or error-free.

The Service and all products and services delivered to you through the Service are provided “as is” and “as available,” without warranties of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

In no event shall VINS WINE LLC (or our directors, officers, employees, affiliates, agents, contractors, suppliers, or service providers) be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, arising from your use of the Service or any products, to the maximum extent permitted by law.

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless VINS WINE LLC and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand (including reasonable attorneys’ fees) made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

SECTION 19 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed. This determination shall not affect the validity and enforceability of remaining provisions.

SECTION 20 – TERMINATION

These Terms are effective unless and until terminated by either you or us. You may terminate by ceasing use of the Website. If, in our sole judgment, you fail or we suspect that you have failed to comply with any provision of these Terms, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

SECTION 21 – ENTIRE AGREEMENT

These Terms and any policies posted by us on the Website constitute the entire agreement between you and VINS and govern your use of the Service, superseding any prior agreements and communications.

SECTION 22 – GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict-of-law principles.

SECTION 23 – CHANGES TO TERMS OF SERVICE

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our Website. Your continued use of the Website or the Service following the posting of changes constitutes acceptance of those changes.

SECTION 24 – CONTACT INFORMATION

Questions about these Terms should be sent to:

VINS WINE LLC
447 Sutter St Ste 405 #363
San Francisco, CA 94108
Email: hello@vinswine.co